Frequently Asked Questions

Everything you need to know about buying premium sarees online from Gajakesari — from fabric and care to shipping and exchanges.

About Our Sarees

What types of sarees does GAJAKESARI offer?

At GAJAKESARI, we offer a wide and diverse collection of sarees for every occasion, style, and mood. From festive and party wear sarees for weddings and celebrations to elegant daily wear sarees for everyday comfort, our collection is designed to suit every woman and every moment.

Our range includes a variety of traditional, contemporary, lightweight, designer, festive, and occasion-wear sarees, with different fabrics, patterns, colours, prints, and embellishments. Whether you're looking for something graceful and simple or bold and statement-making, you'll find a saree to match your style.

All our sarees are carefully selected to bring you the latest designs while maintaining the quality, craftsmanship, and timeless elegance that sarees are known for.

What is the length of your sarees?

All our sarees are 5.5 metres in length and come with an unstitched blouse piece of 80 cm included.

Fabric Care

How do I care for my saree?

Always follow any care label supplied with your saree. Care depends on the fabric, print and embellishments.

• Cotton sarees: if the care label permits washing, gently hand wash separately in cold water with a mild detergent. Do not soak or bleach. Dry in the shade.
• Silk, Dolla, Chinnon, Semi-Modal mirror-work and delicate border sarees: seek professional cleaning advice before washing, especially for the first clean. Do not assume that prints, mirrors or decorative borders are washable.
• General care: avoid vigorous rubbing, wringing and tumble drying. Use only the ironing temperature permitted by the care label, with a protective cloth, and avoid direct heat on mirrors and embellishments. Store clean and fully dry, away from direct sunlight.

If your saree has no care label or you are unsure, contact gajakesari.support@gmail.com before cleaning.

Ordering & Shipping

Do you offer free shipping?

Yes! We offer free shipping on all orders across India. No minimum order value required.

How long does delivery take?

Orders are typically delivered within 5–7 working days across India. You will receive a tracking link once your order is dispatched.

Do you ship internationally?

We are currently focused on delivering across India. International shipping options are coming soon — stay tuned! You can still get in contact with us at gajakesari.support@gmail.com.

Exchanges & Returns

What is your exchange policy?

Exchanges are available only for damaged, defective or wrong items. Contact us within 7 working days of delivery with your order number and clear photographs. Approved exchanges are arranged at no additional cost. See our exchange policy for the process and item-condition requirements.

Do you offer refunds or returns?

Refunds and returns are not available. We encourage you to review product images, descriptions, and size details carefully before placing your order. If you have any questions before purchasing, our team is happy to help.

Payments

What payment methods do you accept?

We accept all major payment methods including UPI, credit/debit cards, net banking, and popular wallets. All transactions are processed securely with instant payment confirmation.

Is it safe to pay online on Gajakesari?

Absolutely. 

Customer Support

How can I contact Gajakesari?

Our customer service team is available Monday to Saturday, 10 AM – 7 PM. Reach us at gajakesari.support@gmail.com and we'll get back to you promptly.

Can I get help choosing the right saree?

Of course! Our team loves helping customers find their perfect saree. Reach out with your occasion, preferred colours, and budget and we'll guide you personally.