Returns & Exchanges

We do not offer returns or refunds. Exchanges are available only for products received damaged or defective, or when the wrong item has been delivered.

Exchange Window

To request an exchange, contact us within 7 working days of delivery with your order number, a description of the issue and clear photographs of the product and packaging.

Item Condition

Items must be unused, unwashed and unaltered, with original tags and packaging retained. Exchanges are not available for change of mind or personal preference. Minor colour differences caused by lighting or screen settings are not considered a defect.

Exchange Process

Our team will review your request and confirm the next steps. For approved exchanges, we will arrange collection and dispatch a replacement at no additional cost. Please wait for our instructions before sending an item back.

Replacement dispatch is subject to stock availability. If the same product is unavailable, our team will contact you to arrange an alternative of equal value or store credit.